If your panic system receiver looks like the one to the left, it was manufactured by DSC. To download the owner’s manual, click here.
If you would like to contact DSC directly for support, you can visit them online at www.dsc.com.
Author Archive
Linear Owner’s Manual
If your panic system receiver looks like the image to the left, it was manufactured by Linear. To download the user’s manual for this system, click here.
If you would like to contact Linear directly for product support, their website can be found at http://www.linearcorp.com.
Panic System Monitoring payment agreement
Effective 1/1/10, we no longer accept payment in full for panic system monitoring. All panic system monitoring fees (current rate $19.95 / month) must be paid for via credit or debit card on a monthly EFT authorization.
The EFT authorization agreement can be downloaded by clicking the following link: Payment Authorization Agreement.
Once you have completed the form, it should be faxed back to us at 240-208-7767.
Tailgate Detection System (TDS) docs
If you are troubleshooting your TDS, you may find the following documents helpful:
Surveillance System docs
Below, you will find a list of helpful surveillance system documents, such as user manuals, quick start guides, and troubleshooting guides:
Important Contacts
Open this document for a list of important contact names/numbers of hardware and software systems. With it, you’ll be able to get in touch directly with your fitness management software provider as well as other manufacturers and vendors to help you keep your systems running well.
How do I know if my door controller is working?
If you suspect your door controller is not working properly, there is a simple test you can perform. Simply power off the door controller by unplugging the power supply from it, and then power it back up. When it powers up, the green LED on the controller should light up for a few seconds. This indicates that the door controller is working properly. If you determine that the door controller is working properly but your system is still not opening the door, we recommend troubleshooting your other systems in the following order:
- Door strike / maglock – when the green LED lights up on the door controller, it is trying to unlock your door. If your door does not open at that time, you may have faulty wiring or a faulty locking device. You should have your locksmith make a visit to troubleshoot this problem.
- Computer / serial port – The door controller is controlled by the computer via a serial or COM port. A simple way to fire all of the COM ports is to reboot your computer. Upon power up, your computer should send a signal through all COM ports and this signal should fire the controller, thus unlocking the door. If you need additional help troubleshooting this system, you should bring in a qualified computer technician.
- Software – Your fitness management software is responsible for firing the door controller through the COM port. If you have determined that the controller is functioning properly based on the information above, you may have a problem with your software. In this case, we recommend that you contact your fitness management software provider’s technical support department.