Spectrum Fitness Services

Panic System Monitoring payment agreement

joealtuser — Wed, 10 Mar 2010 16:01:41 +0000

Effective 1/1/10, we no longer accept payment in full for panic system monitoring. All panic system monitoring fees (current rate $19.95 / month) must be paid for via credit or debit card on a monthly EFT authorization.

The EFT authorization agreement can be downloaded by clicking the following link: Panic System Payment Authorization.

Once you have completed the form, it should be faxed back to us at 240-208-7767.

Panic System docs

joealtuser — Mon, 04 Jan 2010 18:07:24 +0000

You may find these documents helpful in troubleshooting your panic button system:

Tailgate Detection System (TDS) docs

joealtuser — Mon, 04 Jan 2010 17:54:48 +0000

If you are troubleshooting your TDS, you may find the following documents helpful:

Access System docs

joealtuser — Mon, 04 Jan 2010 17:47:10 +0000

If you are troubleshooting your access system, you may find the following documents helpful:

Surveillance System docs

joealtuser — Tue, 29 Dec 2009 11:55:03 +0000

Below, you will find a list of helpful surveillance system documents, such as user manuals, quick start guides, and troubleshooting guides:

Important Contacts

joealtuser — Tue, 29 Dec 2009 11:50:27 +0000

Open this document for a list of important contact names/numbers of hardware and software systems. With it, you’ll be able to get in touch directly with your fitness management software provider as well as other manufacturers and vendors to help you keep your systems running well.

How do I know if my door controller is working?

joealtuser — Mon, 28 Dec 2009 16:23:12 +0000

If you suspect your door controller is not working properly, there is a simple test you can perform. Simply power off the door controller by unplugging the power supply from it, and then power it back up. When it powers up, the green LED on the controller should light up for a few seconds. This indicates that the door controller is working properly. If you determine that the door controller is working properly but your system is still not opening the door, we recommend troubleshooting your other systems in the following order:

Door strike / maglock – when the green LED lights on the door controller, it is trying to unlock your door. When the green LED lights, if your door does not open, you may have faulyt wiring or a faulty locking device. You should have your locksmith make a visit to troubleshoot.
Computer / serial port – The door controller is controlled by the computer via a serial or COM port. A simple way to fire all of the COM ports is to reboot your computer. Upon power up, your computer should send a signal through all COM ports and this signal should fire the controller, thus unlocking the door. If you need additional help troubleshooting this component, you should bring in a qualified computer technician.
Software – Your fitness management software is responsible for firing the door controller through the COM port. If you have determined that the controller is functioning properly based on the information above, you may have a problem with your software. In this case, we recommend that you contact your fitness management software provider’s technical support department.