If you suspect your door controller is not working properly, there is a simple test you can perform.  Simply power off the door controller by unplugging the power supply from it, and then power it back up.  When it powers up, the green LED on the controller should light up for a few seconds.  This indicates that the door controller is working properly.  If you determine that the door controller is working properly but your system is still not opening the door, we recommend troubleshooting your other systems in the following order:

1. Door strike / maglock – when the green LED lights up on the door controller, it is trying to unlock your door.  If your door does not open at that time, you may have faulty wiring or a faulty locking device.  You should have your locksmith make a visit to troubleshoot this problem.
2. Computer / serial port – The door controller is controlled by the computer via a serial or COM port.  A simple way to fire all of the COM ports is to reboot your computer.  Upon power up, your computer should send a signal through all COM ports and this signal should fire the controller, thus unlocking the door.  If you need additional help troubleshooting this system, you should bring in a qualified computer technician.
3. Software – Your fitness management software is responsible for firing the door controller through the COM port.  If you have determined that the controller is functioning properly based on the information above, you may have a problem with your software.  In this case, we recommend that you contact your fitness management software provider’s technical support department.